What Our Clients Say

You might wonder if hiring a public adjuster is worth it. Our clients had the same question. Here's what they say now.

5.0 Based on 18 reviews

Google Reviews

Real reviews from real policyholders. Every one reflects a claim we handled. Verify on Google →

Google Review Fire

Rob helped us through our fire claim. The claim was a tough case but Rob worked hard throughout the case even when it proved to be an extra challenge.

Andrew D.
Google Review

Outstanding company. Took my claim when every other company said it was too small. Came out within a week to do their estimates and contacted the insurance company. They made sure to keep me updated about everything that was going on.

Lee
Google Review

Great to work with. They really know their stuff.

Johnathan H.
Google Review Water

Mr. Hughes recently assisted my family with two unrelated water claims that occurred within a short time of one another. Due to the extensive damage and complexities of each of the claims, we felt the need to hire an expert public adjuster to help us navigate the insurance process. We could not have been happier with our decision to hire Mr. Hughes! He came highly recommended from an attorney friend of ours and was everything we could have hoped for. He guided us with expert hands and was able to negotiate a much higher payout than what we could have hoped for had we navigated things on our own. Mr. Hughes made himself readily available to answer any and all questions that we had throughout the process and was always very timely in his responsiveness. Working directly with both the insurance company and our contractor, he was able to ensure that the process went smoothly and that nothing was overlooked. I highly recommend Hughes and Associates if you are in need of the services of a public adjuster.

Calvin A.
Google Review

If I could give 10 stars, I would! Several months ago disaster struck. At the time I did not know what a Public Adjuster was. After being completely overwhelmed at the complexity of my situation, and on the advice of a good friend, I contacted Hughes & Associates.

Giuseppe D.
Google Review Hurricane

The staff at Hughes & Associates Public Adjusters have made a challenging situation go smoothly. After a hurricane damaged our home, we were struggling through mind-boggling paperwork, questions, etc. The staff have been extremely helpful.

Delores S.
Google Review

I can't say enough good things about this company. They have been a pleasure to work with and also very effectively assisted me with dealing with my uncooperative insurance company.

Brent
Google Review

Rob was a huge help and blessing to us. He fought tooth and nail on our behalf and the outcome was good, thanks to him. We highly recommend him! You won't be sorry!

Catherine V.
Google Review
Jacob S.
Google Review Water

Rob and associates saved me. What was a very difficult time with water damaged home and my sister passing, Rob was there to hold the insurance company accountable for damages to my home. What they sent was a $2,500 check to cover $40,000 in damages.

Amadea
Google Review Wind & Storm

Initially we thought we could work with our insurance company on our own but quickly realized that wasn't the case. We had extensive water damage on the first and second floor of our home due to multiple roof leaks caused by wind damage.

West Fam
Google Review Hurricane

Hughes & Associates was the best thing that happened to us after Hurricane Florence. Our insurance company left us feeling very defeated and Hughes & Associates handled everything. The whole team is very professional and a relief to work with.

Wendy K.
Google Review

Highly recommend Rob Hughes and his team. They really came through for us during a very difficult time.

Kimberly T.
Google Review

Please do yourself a favor if you're dealing with your insurance company, hire Rob and his team. We couldn't be happier with the outcome.

Zack H.
Google Review

These are the people to contact if you are having problems with a homeowners claim!

J Proffitt
Google Review

Still hoping for a grand finale!

Jane B.
Google Review
Sors B.
Google Review

The team at Hughes and Associates is very professional and friendly. They do a thorough job in negotiating your insurance claim. I would highly recommend them.

Chantal L.

More testimonials coming soon.

Questions About Our Reviews & Results

Are these real Google Reviews?

Yes. Every review on this page comes directly from our Google Business Profile. We do not edit or alter review text. You can verify them by visiting our Google Maps listings for our Lynchburg, Virginia and Wilmington, North Carolina offices.

What kind of results does a public adjuster get?

Results vary by claim, but policyholders who hire public adjusters consistently receive higher settlements than those who handle claims on their own. Our clients have seen insurance companies reverse denials, increase initial offers significantly, and cover damage that was originally excluded.

Do you handle both residential and commercial claims?

Yes. Hughes & Associates represents both homeowners and business owners across all claim types, including Fire, Water, Wind & Storm, Hurricane, Hail, Vandalism, and Theft. The claims process differs between residential and commercial properties, and we have experience with both.

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